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Tenant Frequently Asked Questions

  • Q: Can you hold a place before I apply?

    A: We are not able to hold a unit before receiving an application. The only way to reserve your spot in line for a unit is to have all applicants fill out an application. Applications can be found on the property page at uptownpm.com/properties
  • Q: Do I pay first month’s rent and last month’s rent with my security deposit?

    A: The security deposit is due 24 hours after signing the lease and pro-rated first month's rent is due before we hand off the keys at move in. We do not charge last month's rent up front.
  • Q: How old do you have to be to apply?

    A: All persons over the age of 18 living at the property are required to be on the lease and must apply. Any dependant under the age of 18 needs to be listed as an additional occupant.
  • Q: Is the deposit refundable?

    A: Any security deposit and pet deposit is refundable. Upon move out if the property is returned to its original condition (all units and carpets inside units are professionally cleaned prior to your move in), minus normal wear and tear, the full security deposit will be returned.
  • Q: Who needs a cosigner?

    A: Co-signers are considered on a case by case basis. If an applicant meets the minimum requirements for a property a co-signer is not required. An example of where a co-signer might be allowable is when an applicant has less income that require, but still has good to very good credit. Co-signers are not allowed in the case of insufficient credit.
  • Q: You have a property I want to rent. How do I apply?

    A: Visit the properties section on our website, click the "Apply Now" button next to the property you are interested in.
  • Q: How do I pay rent?

    A: Our tenants are set up with a tenant portal once they sign a lease. From there they can attach their bank account and pay rent easily through the portal. The login to the tenant portal is https://uptownproperties.appfolio.com/connect/users/sign_in
  • Q: I want to get a pet. What do I do?

    A: If you are living in one of our pet friendly rentals we will require an additional pet deposit and pet rent. Please contact the office at admin@uptownpm.com and we will provide you with the steps to set up a pet profile, pay the additional fees, and attach the pet addendum to the lease.
  • Q: I want to move out, but my roommate wants to stay. What do I do?

    A: All roommates will need to complete a roommate change addendum. If another roommate is moving into the home, all existing roommates will need to pay a $20 application fee. The new roommate will need to go through the formal application process. Once they are approved a roommate change addendum will be created, signed, and then added to the lease. Please contact the office at admin@uptownpm.com and we will assist you.
  • Q: My lease expiration is coming and I want to move out. What do I do?

    A: As stated in the lease please e-mail your 30 day notice to uptown@uptownpm.com. We will need your exact date of move out and a forwarding address.
  • Q: Who is responsible for paying for repairs & maintenance requests?

    A: Tenants pay for damage caused that is beyond normal wear and tear. An example of repairs that owners are typically responsible for would be if an appliance that is covered under the lease breaks at no fault of the tenants.